NICE Inform Elite Crowned the Best in 911 Center Solutions with Prestigious ASTORS Award

In a notable achievement that underscores its impact on enhancing public safety and emergency response mechanisms, NICE’s Inform Elite has clinched the platinum award for the Best 911 Center Solution at the distinguished ASTORS Awards. Sponsored by American Security Today, the ASTORS is a renowned platform that honours the innovative technologies and solutions propelling forward law enforcement, criminal justice, and public safety domains.

NICE, a global leader in creating software solutions that improve customer experiences and operational efficiency, has continued to stand out in the emergency communications sector with its NICE Inform Elite solution. Part of the expansive NICE Evidencentral suite, Inform Elite is specifically engineered to pioneer automation in Quality Assurance (QA) processes for 911 call centers, thereby addressing two critical issues—telecommunicator staff retention and operational efficiency.

Chris Wooten, Executive Vice President at NICE, expressed pride in their continued acknowledgment by the ASTORS, emphasizing the solution’s effectiveness in surmounting the long-standing challenges faced by emergency communications centers, notably in telecommunicator staff retention.

This accolade comes against the backdrop of a comprehensive survey by NICE Public Safety & Justice, which revealed glaring concerns around employee retention within 911 centers across the U.S. and Canada. With an alarming annual turnover rate of about 20% among telecommunicators, it’s clear the sector is in urgent need of interventions to not only retain staff but ensure their operational efficiency and job satisfaction.

NICE Inform Elite steps into this gap with a holistic approach. By automating QA for 911 calls, the platform allows emergency communications centers to drastically reduce the time spent on QA reviews. This, in turn, enables supervisors to proactively support their teams through timely feedback and targeted coaching, hinging on insightful real-time data garnered from the solution’s intelligent dashboards.

The introduction of such innovations has already started to impact positively on staff retention and operational responsiveness. A case in point is the Anoka County 911 Emergency Communications Center in Minnesota, which reported a 10 percent improvement in staff retention rates—translating to five fewer resignations per year—fuelled by the efficiencies ushered in by Inform Elite.

NICE’s footprint stretches beyond emergency communications, with over 3,000 customers worldwide relying on its suite of solutions across public safety and criminal justice landscapes. By facilitating digital transformation in evidence and data management, from the incident onset to courtroom proceedings, NICE continually reinforces its commitment to advancing public safety and enhancing justice delivery mechanisms.

As cities and communities around the globe grapple with the dual challenges of escalating safety concerns and the digital transformation of public services, solutions like NICE Inform Elite pave the way for a more resilient, efficient, and responsive emergency communications infrastructure. It’s a testament to the transformative power of innovation in addressing some of society’s most pressing challenges, reflecting NICE’s ethos of elevating every customer interaction through technology.

For further information on NICE’s groundbreaking solutions, visit the NICE Public Safety & Justice website.